SAFETY & FAQs
FAQs AND MORE
Our Commitment to Our Audience, Cast, Crew and Employees updated May 1, 2022:
- Per city and state protocols, Second Stage will not check vaccination status to attend performances at our theaters.
- Masks are required for all guests through June 11 at minimum and must be worn at all times except when eating or drinking in designated areas. All masks must completely cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.
- Though we thoroughly clean our theaters before and after every performance, we will increase the frequency of cleaning protocols across all public areas including the restrooms, box office and bars and sanitizing all shared surfaces such as door handles.
- Hand sanitizing stations will be set up throughout the building.
ARE YOU OFFERING CONTACTLESS TICKETING?
Subscriptions are not ticketed until the booking process which happens approximately 8 weeks before the first preview of each show.
The default shipping option for all seats will be Mobile Tickets, which will arrive in the audience member’s email inbox as a QR code. No need to print out anything at home, simply display the QR code on your mobile device when you arrive. If you would like your tickets mailed (for a $3 per order fee), or Held at the Box Office, please let your Ticket Services representative know.
WHAT IS YOUR POLICY ON TICKET EXCHANGES?
Ticket exchanges and refunds will be provided up to two hours prior to performance.
HOW WILL I KNOW IF THERE IS A SCHEDULE CHANGE?
Audience members will be alerted should a schedule change happen. Please ensure the box office has your updated phone and email address.
HOW DO I REACH SUBSCRIBER SERVICES?
HOW DOES THE MONEY-BACK GUARANTEE WORK?
Should you need to cancel your subscription at any time, including during the season, we will refund your subscription for the unused portion. Please contact Subscriber Services to arrange.
IS THERE A STREAMING OPTION?
Your subscription allows you to either attend the play in person or receive a private link to watch a streamed performance in the comfort of your home.